Applications Support Officer

Who You Are

You are a highly experienced professional with significant knowledge in Application Support, Development, and Maintenance. You thrive working within a team but are equally effective at self-management and contributing to matrix teams. Your drive lies in delivering high-quality, customer-focused services that meet business requirements. You are comfortable working closely with various stakeholders to implement strategic changes, and you possess a commitment to continuous professional development. Your pragmatism and analytical skills enable you to solve complex problems efficiently.

What the Job Involves

Your role as an Application Support Officer will involve the support, maintenance, and development of Worcestershire County Council's digital applications, particularly in Social Care. You will work to ensure these applications meet end-user requirements, driving projects and strategic direction through expert technical knowledge. Your tasks will include collaborating with Service Managers to develop digital solutions, maintaining application documentation, and applying industry best practices such as ITIL and agile methodologies. You will be accountable for managing application lifecycle and portfolio processes and ensuring applications are secure and accessible across all digital channels. Your capacity to partner closely with different parts of the organization positions you as a key technical advisor in the digital transformation journey.

Skills

• Application development and maintenance
• Interpreting business requirements
• Self-management in matrix teams
• Database maintenance and support
• Managing large applications like Liquidlogic
• Agile development techniques
• Enterprise Architecture techniques
• Excellent communication
• Problem-solving: pragmatic and analytical approach